Refund policy

RETURN POLICY

No refunds

We have a 7-day returns policy, which means you have 7 days after receiving your item to request a return. Returns would strictly be ONLY in the form of store credit. We DO NOT process exchanges or refunds for items. Once your store credit has been issued, please place a new order on our website for desired item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to print your email invoice to be packed into the return parcel. Return parcel shipping fee to be covered by customers and only via tracked postage.

To start a return request, you can contact us at ask@shop-lauraclaire.com.

If your return request is accepted, we’ll further advise instructions on how and where to send your package. Items sent back to us without first requesting a return will strictly NOT be accepted. 

You can always contact us for any questions at ask@shop-lauraclaire.com. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on ALL sale items or gift cards.

Exchanges
No exchanges would be processed, only returns in the form of store credit.
 
All returns would ONLY be in the form of store credit. Strictly NO REFUNDS/EXCHANGES for all purchase on Laura Claire.
Store credits would be valid for a year.

Step 1: Drop us an email at ask@shop-lauraclaire.com with your invoice number requesting for returns within 7 days of parcel received.

Step 2: Wait for our email reply with further instructions. Do check your junkbox as well.

Store Credits
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be issued your store credit code (Not inclusive of postage fees paid). 

 
If more than 15 business days have passed since return parcel received on our end and no followup has been initiated, please do not hesitate to contact us at ask@shop-lauraclaire.com.